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Policies as at 01/12/2021
SALON POLICIES
BOOKING FEES
A 50% non refundable booking fee is required to secure all appointments.
This must be paid within 2 hours of booking an appointment.
Please check your email for all details.
If you give 48 hours or more notice when rescheduling.
you are able to transfer your booking fee free of charge. Under the 48 hours and a second time it will cost you $20.
In the circumstance that I need to reschedule,
the 50% booking fee will be transferred to a new appointment time
with a $10 discount code voucher for you to use due to inconvenience on your end.
The fee is in place to secure the time set for your appointment and also protect my own time which I have set out for you. This also covers any time I put into contacting you etc.
There are THREE options when paying the deposit fee.
1. Bank transfer
2. Genoapay
3. Humm
NO BOOKING FEE = NO APPOINTMENT
HUMM AND GENOAPAY
Genoapay and Humm is available! Fees may apply.
If you wish to use either of these, please email me.
You are able to Humm/Genoapay the entire due amount prior to your appointment
HOWEVER PLEASE READ MY POLICIES FOR CANCELLATION
ALL APPOINTMENTS MUST BE PAID IN FULL UPON ARRIVAL
INFILL POLICY
To qualify for an infill you must have 50% or more remaining lashes. You will be charged for a full set if you have less than 50% Remaining. PLEASE COME TO YOUR APPOINTMENT FREE OF EYE MAKEUP.
I do not infill other lash technician’s work. In the circumstances that you would like me to infill lashes that are not done by me i will kindly advise you that i do not infill over other lash technicians work and to book for a removal and full set.
CANCELLATIONS, NO SHOWS AND RESCHEDULING
IF YOU ARE 15 MINUTES LATE TO AN APPOINTMENT, IT WILL BE CANCELLED BY ME ON THE SPOT AND YOUR DEPOSIT WILL NOT BE ABLE TO BE USED TOWARDS A NEW APPOINTMENT. YOU WILL NEED TO PAY ANOTHER BOOKING FEE TO SECURE A NEW APPOINTMENT. REFUNDS ARE AVAILABLE BY REQUEST (FEES APPLY)
If you do not show up to an appointment without letting me know, I will not take you on as a client for any services.
48 hours or more notice is to be given if you decide to cancel or reschedule/change your appointment time or you must pay another 50% booking fee to book/secure a new time.
AGE POLICY
Under 18s require caregiver/parent consent! And must be present at the beginning of the appointment to sign the waiver form. (they do not have to stay during service)
REFUND POLICY
Any refunds given will be charged a 20% Admin fee on the total refund amount. (total refund amount does not include 50% booking fee).
All payment method (excluding bank transfer) will take 3-5 working business days to be refunded to the original bank account it came from.
Requests to redirect the refunded funds will be declined.
If you require a refund via Bank Transfer, please forward your details via email to us.
Please note we will not refund the funds if they do not match what we have on record.
the time it takes to refund transactions variates and is at the discretion of the business owner.
All refunds will be done every tuesday.
GRACE PERIOD
If you are unhappy with a service, please contact The Lash Btch within 72hours of your appointment to discuss your concerns. It will be done so with a complimentary 1hour touch up if its the fault of application or products. Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price. Any grace period touch-ups must be booked in within 4 days of the complaint. You must make time or choose to pay for a later date as I will not take being lied to as a joke.
FULL PAYMENTS MADE BEFORE APPOINTMENTS
If you decide to pay in full before your appointment- Any rescheduling made WITH MORE THAN 48HOURS NOTICE will be eligible to have their booking fee used towards another appointment time (only once), however, there will be a 20% admin fee charged for any refunds made on the total refunded amount. To move to another time slot it will require a rebooking fee of $20
Booking fees are non refundable.
AFTER HOURS APPOINTMENTS
Appointments 4pm onwards incur a $30 fee!! You are able to pay this in cash on the day or via bank transfer
By booking an appointment you accept that you have read, understand and agree to all policies.
NOTE: Please let me know if you have lashes on from a previous appointment with a different lash tech as this will result in removal and extra costs. You will also lose out on precious lashing time which could mean less than full lashes as a result
EVERYONE MUST PAY BOOKING FEES! UNDER NO CIRCUMSTANCES WILL I LET ANYONE BOOK WITHOUT PAYING A BOOKING FEE (REGULARS TAKE NOTE)
COVID-19 POLICIES
COVID-19 BOOKING REQUIREMENTS
All clients will be subjected to supplying there covid-19 passport upon arrival. NO PASSPORT, NO SERVICE!
*** As of April 4th 11:59pm, covid-19 restrictions state that vaccine passports are no longer mandatory***
COVID-19 ISOLATION/CANCELLATION POLICY
In the event you have covid your booking fee/full fee is transferrable and we will wave a rescheduling fee to another day of your choice. Due to the unpredictability of covid we will hold your booking fee/full fee until you are out of isolation.
***There is no time restrictions to notification of cancellation, please notify us as soon as possible***
COVID-19 REFUND POLICY
in the event you would like a refund, our main refund policy applies. 50% of your fee is a non-refundable booking fee and the remain amount will be refunded minus a admin fee.
MASTERCLASS POLICIES
BOOKING FEE
A 40% non refundable booking fee must be made within 2 hours of booking your chosen training date.
CANCELLATIONS
BY YOU
You may attend on an alternative date providing you inform us at least 14 days prior to your
original Course date.
If the cancellation by you is due to change of mind and you no longer
wish to attend the course. The 40% booking fee you paid is not refundable.
BY US
We will endeavour to notify you at least 14 days prior to the Course date and advise you of any alternative date/venue OR provide you with a partial refund.
You are able to transfer your 40% booking fee to a later training date IF 14 days or more notice is given.
REFUNDS
All refunds will incur a 20% admin fee charge.
PAYMENT PLAN POLICIES & PROCEDURES
BOOKING FEE
The first payment is a booking fee! This is non refundable
40% of the course cost must be paid before a Training date will be confirmed! I will contact your promptly to organise training dates.
CANCELLATIONS
BY YOU
You may attend on an alternative date providing you inform us at least 14 days prior to your
original Course date.
If the cancellation by you is due to change of mind and you no longer
wish to attend the course. The first payment booking fee you paid is not refundable.
BY US
We will endeavour to notify you at least 14 days prior to the Course date and advise you of and alternative date/venue OR provide you with a partial refund.
You are able to transfer your booking fee to a later training date IF 14 days or more notice is given.
REFUNDS
All refunds will incur a 50% handling fee charge.
Please make sure you have the correct funds in your account. My provider will attempt to charge your card a maximum of 5 times in a week. If payment still has not been made, your payment plan will be cancelled and refunded.
Any outstanding balances that you are refusing to pay will be passed on to debt collectors