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Policies as at 20/02/2024
SALON POLICIES
BOOKING FEES/RESCHEDULING
A 50% non refundable booking fee is required to secure all appointments.
This must be paid within 2 hours of booking an appointment.
Please check your email for all details.
If you give 48 hours or more notice when rescheduling.
You are able to transfer your booking, free of charge.
Under the 48 hours and a second time it will cost you $20.
In the circumstance that I need to reschedule,
the 50% booking fee will be transferred to a new appointment time
with a $10 discount code voucher for you to use due to inconvenience on your end.
The fee is in place to secure the time set for your appointment and also protect my own time which I have set out for you. This also covers any time I put into contacting you etc.
DEPOSITS & PAYMENT METHODS
There are only TWO options when paying for your services.
1. Full payment on our website via CreditCard/Mastercard.
2. Bank transfer FULL AMOUNT or 50% DEPOSIT.
NO BOOKING DEPOSIT = NO APPOINTMENT
NO HOLDING APPOINTMENTS
INFILL POLICY
To qualify for an infill you must have 50% or more remaining lashes.
You will be charged for a full set if you have less than 50% Remaining.
PLEASE COME TO YOUR APPOINTMENT FREE OF EYE MAKEUP.
FOREIGN INFILLS
I do fill other Lash Technicians work, however I do not pouch others clients. If you find your client has come to me to receive there lashes that is a decision they have made.
Simply ask your Lash Technition what set you have and book via the "Foreign Infill" catagory in the booking section.
I will not tolerate childish behaviour from other technicians and will not hesitate to prosecute anyone that seeks to hurt my business or reputation. You have been warned.
CANCELLATIONS/NO SHOWS & RESHEDULING AFTER APPOINTMENT
15 MINUTES LATE
CANCELLATIONS, NO SHOWS AND RESCHEDULING
IF YOU ARE 15 MINUTES LATE TO AN APPOINTMENT, IT WILL BE CANCELLED BY ME ON THE SPOT AND YOUR DEPOSIT WILL NOT BE ABLE TO BE USED TOWARDS A NEW APPOINTMENT. YOU WILL NEED TO PAY ANOTHER BOOKING DEPOSIT TO SECURE A NEW APPOINTMENT.
REFUNDS
Refunds are available for the remaining amount of your service fee, minus the deposit (50% of your total fee) and a Admin Fee of 20% of the remaining amount. The remaining amount will be deposited into your bank account, pending a request for your bank information. Once you request a refund post appointment you will be contacted to supply your bank details UNLESS you have paid online.
REFUNDS ONLINE PAYMENTS
Your refund will take 7-10 business days to return to you.
So we advise that you choose wisely.
If you do not show up to an appointment without letting me know, TWICE in a row.
I will not take you on as a client for any services.
48 hours or more notice is to be given if you decide to cancel or reschedule/change your appointment time or you must pay another 50% booking fee to book/secure a new time.
AGE POLICY
Under18s require Caregiver/Parent consent! Please supply a Name and Contact Number for your Caregiver/Parent as we will be contacting them for permission. They are allowed to be present at the beginning of the appointment for how ever long they feel comfortable to.
OVER 13's
Is the lowest age I go unfortunately. Please book in when you are aged 13 or above. The same applies for the above 13's as above.
REFUND POLICY
Any refunds given will be charged a 20% Admin fee on the total refund amount. (total refund amount does not include 50% booking fee).
All payment method (excluding bank transfer) will take 3-5 working business days to be refunded to the original bank account it came from.
Requests to redirect the refunded funds will be declined.
If you require a refund via Bank Transfer, please forward your details via email to us.
Please note we will not refund the funds if they do not match what we have on record.
the time it takes to refund transactions variates and is at the discretion of the business owner.
All refunds will be done every Monday.
GRACE PERIOD
If you are unhappy with a service, please contact The Lash Btch within 72hours of your appointment to discuss your concerns. OR BOOK A FOLLOW-UP APPOINTMENT found in the "INTIAL CONSULTS" catagory of the booking system. It will be done so with a complimentary 1hour touch up if its the fault of application or products. Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price. Any grace period touch-ups must be booked in within 3 days of the complaint. You must make time or choose to pay for a later date as I cannot assist a concern more than 3 days later.
FULL PAYMENTS MADE BEFORE APPOINTMENTS
Bank Transfer or Online.
As you could imagine we primarily perform services on your face or eyes,
this requires you to rest or have chemicals around or near your face/eyes.
When prepaying for your appointment it is preferred with our line of work to prepay to safeguard our time and to ensure we do not unnecessarily strain your eyes and keep on time post appointment.
It is customary for our permanents to prepay all appointments.
All new clients get to pay post appointment but will be required to have there
service fees paid in full prior to there appointment.
This looks like your deposit paid at the point of booking and the remaining paid the day prior or the morning of your service.
AFTER HOURS APPOINTMENTS
We are currently not taking out of hours appointments for all services.
COVID-19 POLICIES
COVID-19 BOOKING REQUIREMENTS
All clients will be subjected to supplying covid-19 information upon booking.
COVID-19 ISOLATION/CANCELLATION POLICY
In the event you have Covid your booking fee/full fee is transferrable and we will wave a rescheduling fee to another day of your choice. Due to the unpredictability of Covid we will hold your booking fee/full fee until you are out of isolation. Please contact when you are ready to rebook.
***There is no time restrictions to notification of cancellation, please notify us as soon as possible***
COVID-19 REFUND POLICY
In the event you would like a refund, our main refund policy applies. 50% of your fee is a non-refundable booking fee and the remain amount will be refunded minus a 20% admin fee.
MASTERCLASS POLICIES
BOOKING FEE
A 40% non refundable booking fee must be made within 2 hours of booking your chosen training date.
CANCELLATIONS
BY YOU
You may attend on an alternative date providing you inform us at least 14 days prior to your
original Course date.
If the cancellation by you is due to change of mind and you no longer
wish to attend the course. The 40% booking fee you paid is not refundable.
BY US
We will endeavour to notify you at least 14 days prior to the Course date and advise you of any alternative date/venue OR provide you with a partial refund.
You are able to transfer your 40% booking fee to a later training date IF 14 days or more notice is given.
REFUNDS
All refunds will incur a 20% admin fee charge.
PAYMENT PLAN POLICIES & PROCEDURES
BOOKING FEE
The first payment is a booking fee! This is non refundable
40% of the course cost must be paid before a Training date will be confirmed! I will contact your promptly to organise training dates.
CANCELLATIONS
BY YOU
You may attend on an alternative date providing you inform us at least 14 days prior to your
original Course date.
If the cancellation by you is due to change of mind and you no longer
wish to attend the course. The first payment booking fee you paid is not refundable.
BY US
We will endeavour to notify you at least 14 days prior to the Course date and advise you of and alternative date/venue OR provide you with a partial refund.
You are able to transfer your booking fee to a later training date IF 14 days or more notice is given.
REFUNDS
All refunds will incur a 50% handling fee charge.
Please make sure you have the correct funds in your account. My provider will attempt to charge your card a maximum of 5 times in a week. If payment still has not been made, your payment plan will be cancelled and refunded.
Any outstanding balances that you are refusing to pay will be passed on to debt collectors
NON ATTENDANCE DUE TO COVID-19 / SICKNESS
If you fall sick with any viral/bacterial illness please contact us and we can reschedule you into another masterclass. Please do not attempt to conceal or play down your symptoms because you will be sent home minus your deposit for putting the entire class at risk of contracting your illness.
In the event your Trainer is down with the above illnesses. Your entire class will be rescheduled to a new date or you will have the choice of jumping in on another available masterclass date.
You will not be refunded in this situation and all refunds will be subjected to our masterclass cancellation policy. If you choose a refund, you wiill recieve this minus a non refundable 50% deposit and an 20% admin fee. This will take 7-10 business days to get back to your account.